COVID-19 updates

Latest announcements

We are happy to welcome back visitors at our Residential Care sites under our safe visiting guidelines (see below under Residential Care). All our Residential Care sites continue to accept new permanent and respite care consumers.

Help at Home continues to provide home care services to older people and people with a disability living in the community.

Our Day Centres at The Burger Centre and Club Monte have reopened, and continue to offer social support remotely, please see below for more information.

If you have any (non-urgent) queries about COVID-19 and Montefiore, please email For any urgent matters relating to a consumer, please contact the relevant care manager directly.

For the latest information and restrictions in Sydney, please visit the NSW Government website.

Planning & precautions

Since the COVID-19 crisis began, Montefiore has spent significant time and resources to ensure we are doing everything possible to protect our consumers, staff and community through this challenging time, and prepare for a potential outbreak. Below is an overview of some of the planing and precautions we have implemented:

  • The Montefiore COVID-19 Management Team (MCMT), which meets daily to update our own planning and precautions, implement all NSW Public Health Unit (PHU) directives and ensure we are following the latest NSW Health guidance and information regarding cases and hotspots in NSW.
  • All staff and essential contractors are now wearing surgical masks onsite in Residential Care, as recommended by NSW Health, as well as undertaking a temperature check and completing a daily health declaration and annexure regarding hotspot locations.
  • Supplies of Personal Protective Equipment (PPE) including masks are now in place.
  • An Outbreak Management Plan has been established, overseen by the Director of Quality, Compliance & Risk. This plan covers everything from signage to infection control protocols and communications.
  • Dedicated COVID-19 Care Zones are in place at each of our Residential Care sites, to be used in the event of an outbreak. If required, these zones can be activated immediately. They will be quarantined from the rest of the site, including separate staffing and equipment, increased cleaning protocols and other precautions.
  • Nursing staff with previous relevant hospital experience have been selected to work in the COVID-19 Care Zones, and have received additional training to manage care of any infected residents should the need arise.
  • All staff continue to receive training in the latest precautions and protocols introduced across our sites.
  • An agreement with a nursing agency is in place to provide care staff should large numbers of Montefiore employees be required to self-isolate.
  • Our Catering Department has contingency plans in place should replacement kitchen and dining staff be required, as well as alternative menu plans should food supplies be interrupted in the case of a more widespread community outbreak.


Residential Care

  • We are happy to welcome back visitors at all of our Residential Care sites under our safe visiting guidelines below. Please note that as of November 23, there are no restrictions on visitors who have been in Victoria. 
  • Our residential care sites continue to accept new permanent and respite care consumers.
  • Providing the best care for residents at each of our four campuses continues to be our focus. This includes strategies to support individuals’ social and emotional wellbeing through these challenging times, especially when isolated. We have introduced assisted video and phone calls to keep residents and their loved ones connected. Allied Health and Leisure & Lifestyle programs are continuing with safe social distancing practices in place.
  • All staff and essential contractors are now wearing masks while onsite, and undergo daily health and temperature checks. Our clinical staff continue to monitor residents for any signs or symptoms of illness and we have rigorous testing and isolation policies in place. Additional cleaning protocols are in place across our sites, along weith additional hand sanitiser and hand-washing stations.
  • For older members of the community struggling to manage at home during the COVID-19 crisis, emergency Respite Care with no waiting period is available, including two complimentary weeks.


  • Each resident is now permitted a total of 4 visitors per day – two 1-hour visits per day of up to 2 visitors each (inclusive of any children).
  • Visits may take place from 10am to 6.30pm, 7 days a week.
  • Visitors must wear a mask while onsite, and are responsible for providing their own mask. Masks should be donned before entering our premises and removed after exiting.
  • Bookings are not required, but it is important that residents and families communicate with each other – as well as with other visitors including friends, rabbis, community groups etc – to ensure that each resident receives no more than two 1-hour visits per day (4 visitors total).
  • Children under 16 are now permitted to visit the premises, and are included in the 4 visitor per day limit. Children 12 and over are required to wear a mask.
  • Visiting pets are permitted, and are to be kept on a leash at all times.
  • Visits are to continue in residents’ rooms – no visitors are permitted in dining rooms, cafes, synagogues or other indoor common areas, or to move between residents’ rooms.
  • Visits are permitted in outdoor common areas as long as social distancing guidelines are maintained, and groups do not mingle together.
  • On arrival, visitors must report to reception to complete a temperature check and health declaration. Visitors must complete a Health Declaration Annexure on arrival that details the latest venues identified as hotspots by NSW Health.
  • PLEASE ADVISE US if you have been in one of the following local government areas currently listed as a hotspot by NSW Health in the past 14 days: Liverpool LGA
  • PLEASE ADVISE US if you have visited a local government area or venue currently listed as a hotspot by NSW Health in the past 14 days.
  • PLEASE ADVISE US if you have travelled to South Australia or New Zealand in the past 14 days so we can conduct a risk assessment based on hotspot locations.
  • D​O NOT VISIT if you are experiencing ANY symptoms of illness. These include but are not limited to: fever, cough, sore throat, runny/stuffy nose, shortness of breath, fatigue, aches & pains, ear ache, diarrhoea.
  • DO NOT VISIT if you have had close contact with a person who is a confirmed or suspected case of COVID-19, or is self-isolating.
  • All visitors must present evidence of a current influenza declaration on their first visit, in accordance with Australian Government regulations. If you are unable to source a vaccine due to lack of availability, please record this on your health declaration when you visit.
  • Residents may continue to leave the premises for essential medical or family visits – please inform your care manager at least 24 hours in advance (or by Friday morning for a weekend engagement). This allows for the care team to complete a risk assessment​ based on NSW Health guidelines, advise of any relevant precautions or issues, and ensure the resident is prepared.
  • Residents should avoid attending crowded, enclosed public spaces – such as shopping centres, restaurants, food courts and cinemas. While out, residents should continue to follow precautions including social distancing, hand hygiene and mask-wearing where appropriate.
  • Deliveries for residents (in person, by courier or post) are permitted without any quarantine period. This includes fresh food items, flowers and other personal items.
  • We ask families/visiting friends to download the COVID Safe App, to make contact tracing easier should the need arise.

Help at Home

Our home care service has also implemented stringent precautions and procedures to help protect our vulnerable clients, as well as providing additional support. Changes we have made include:

  • All care staff carry sanitiser and wear masks and gloves while in clients’ homes.
  • Each of our Care Coordinators is working closely with their allocated carers to ensure that they complete daily health and location checks, and are updated on the latest precautions and procedures.
  • Wherever possible, carers and clients are paired together to minimise multiple contacts.
  • Universal hygiene precautions are followed by all employees, who have also received additional education and training in infection prevention and control.
  • We ask clients to take the same precautions as staff. If a client or member of their household are unwell in any way or have visited a known COVID-19 hotspot location, please disclose or reschedule ahead of your appointment.
  • New services have been added, including video companionship calls, and assistance with priority online shopping.


M by Montefiore

Our M by Montefiore retirement living development is nearing completion and our Display Suite and Display Apartment are open by private appointment only to ensure safe social distancing.

As the M by Montefiore building is external to our Residential Care facility at Randwick, it is not mandatory under NSW Health guidelines to wear a mask, but we advise all visitors should follow the latest NSW Government recommendations on mask-wearing in the community.

If you are unwell in any way or have visited a known COVID-19 hotspot, please reschedule your appointment and follow all NSW Health guidelines regarding testing and self-isolation.

If you are in a vulnerable group and are isolating at home, please contact us to enquire about a virtual tour.


Day Programs

The Burger Centre has reopened for social support, carer respite and wellness programs. The centre continues to offer remote video sessions via Zoom and remote engagement via phone to clients and families as needed. The Dance for Parkinson’s program continues online and is open to all. The Burger Centre team is available by phone on 02 8345 9147 and email

The Club Monte team has resumed in-person sessions and the team is also available to offer remote engagement and support to clients and families by phone on 02 9879 2726 and email