Job Details

Working in a progressive, award-winning aged care providerPermanent part time: Monday – ThursdayHigh level customer focusThis exciting and varied part-time opportunity as the Residential Accommodation Coordinator will see you working collaboratively with the Residential Accommodation Manager to ensure a meaningful and positive customer experience. Primarily, you will be the ambassador and first contact for our residential aged care clients whilst endorsing our full continuum of care (including residential care, independent living and home care). Your role is integral in providing high level customer service and administrative support to ensure the admissions process is professional, accurate and robust.Specifically, the key capabilities will include, but are not limited to:Communicating with residents and family members and facilitating toursCompiling and maintaining documentationLiaison and coordination with the operations team to ensure our residential accommodation is ready for new admissionsLiaison with social workers and other relevant stakeholders ensuring a smooth admission experienceEnsuring fee structures are clearly outlined and all financials are up to date and followed up in a timely mannerEssential Criteria:Strong customer service focusOutstanding level of professionalism with excellent grooming standardsEffective communication skills, both oral and writtenDemonstrated experience in multi-tasking with the ability to meet competing deadlinesCompetence in working with figures and calculationsAbility to maintain customer confidentiality and privacySound computer skills including proficiency in the use of Microsoft Office and third-party platformsHigh levels of integrity, empathy and compassionDrivers licence and own vehicle and a willingness to travel to all sitesDesirable Criteria:Previous work experience in a similar role in a health or aged care settingWe would love to hear from you if you are compassionate, enjoy liaising with people and providing an outstanding customer journey and are looking for a rewarding work/life balance.About Us:Montefiore is an award-winning, Sydney-based aged care provider, with a proud 130-year history as a non-profit organisation founded on Jewish values. We support older members of the community to live with choice, dignity and wellbeing through trusted residential care, flexible home care and luxury retirement living. What we offer:We offer a competitive remuneration package that includes NFP salary packaging, generous leave entitlements and a highly supportive workplace culture with a genuine passion for continuous improvement and excellence.  For more information about Montefiore, including the diverse quality services that we offer, please visit: www.montefiore.org.au For a confidential discussion, please contact Loren Woolf, Talent Acquisition Advisor on 02 8345 9158Applications close: 24 December 2020Please note that applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. As such, the closing date is subject to change without notice. 50000 AUD Randwick 2031