If you have a compliment, a suggestion, or a complaint, we would like to know. We are here to listen.

Help us help you

There are lots of ways to get in touch with us:

  • Talk with the Executive Care Manager (ECM) of the relevant Residential Care unit
  • Phone our Customer Assurance Department on 02 9879 2777
  • Email
  • Write to:
    Customer Assurance Department
    120 High Street
    Hunters Hill NSW 2110
  • Complete the online Feedback Form below

Feedback form

Going a step further

Of course, we would rather try to resolve your concern together first. However, if you feel an issue has not been resolved to your satisfaction, you can contact the following government agencies:

Aged Care Complaints Commissioner
Free call: 1800 550 552

Seniors Rights Service
Free call: 1800 424 079