Feedback

We’d love to hear from you. Please share your compliments, complaints and suggestions, so we can continue to provide the best care possible and improve our services.

We aim to acknowledge all feedback and resolve any complaints in a timely manner, maintaining privacy and confidentiality. Please fill out the online Feedback Form below or get in touch in one of the following ways:

  • Fill out a Feedback or Thank You form and return it to the nearest Feedback box on campus
  • Speak directly with the relevant manager
  • Call our Customer Assurance team on (02) 9879 2777
  • Email us at feedback@montefiore.org.au
  • Contact us by mail at Montefiore Customer Assurance, 120 High St, Hunters Hill, NSW 2110

 

Feedback form

Further advocacy and support

If you feel a complaint has not been resolved by Montefiore to your satisfaction, or you would like independent advocacy and support, you may contact the following services:

Aged Care Quality & Safety Commission
Free call: 1800 951 822
Website: agedcarequality.gov.au

Seniors Rights Service
Free call: 1800 424 079
Website: www.seniorsrightsservice.org.au