About Residential Care
Enjoy living with expert quality care at one of our warm and welcoming Montefiore campuses, where residents and their loved ones can feel at home. Private ensuite rooms set in beautiful grounds, silver service dining and an extensive program of activities are coupled with award-winning clinical and allied health services, staff ratios higher than the industry average, 24/7 onsite nursing and options from low-level care to specialised dementia care.
We can help you choose the level of care that’s right for you, including:
- High Care: For physically dependent people requiring a higher level of clinical and nursing care.
- Low Care: For those people who require some assistance with daily activities.
- Dementia Care: For those people living with dementia and other cognitive impairments that require a secure and caring environment.
- Respite Care (short-term accomodation and care): In times of need following an acute illness or injury, or to give a primary carer respite.
Our Randwick and Hunters Hill campuses offer all levels of care, while our Woollahra campus offers Low Care only.
What we offer
Clinical care
Allied health
Dementia care
Respite care
Spiritual and cultural facilities
Dining
Our Facilities
Our locations
Our three residential care campuses include the state-of-the-art facilities and five-star accommodation of Randwick, the heritage architecture and intimate atmosphere of Woollahra Manor, and the tranquil, expansive garden setting of the Hunters Hill Hal Goldstein campus.
Randwick
At Randwick you will find elegantly appointed rooms, concierge services, internationally recognised five-star hotel standards, numerous lounges and communal areas, internal courtyards with surrounding landscaped gardens, and neighbourhoods with quiet places for residents and visitors to enjoy. Randwick also offers one of the largest hydrotherapy pools in the southern hemisphere, incorporating a circular spa for massage therapy and relaxation. The Randwick campus comprises 276 single rooms ranging from classic to deluxe and one-bedroom suites with living rooms and kitchenettes. All rooms feature en-suite bathrooms, refrigerators, built-in cupboards, flat-panel digital television, internet access and Foxtel connection. Some rooms also include a wet bar and corner display unit, and private balconies or access to a courtyard.
Hunters Hill
The expansive North Shore campus offers neighbourhood-style accommodation surrounded by 3.5 hectares of established gardens. Accommodation comprises 333 en-suite rooms, furnished with built-in wardrobes, refrigerators and individually controlled air conditioning. Offering low-care, high-care and dementia care, there are multiple dining rooms, six activity and recreation lounges, and a wide variety of allied health, lifestyle and leisure activities to enjoy. Hunters Hill residents are encouraged to enjoy the tranquil gardens with its landmark fountain, lemon grove and rose garden. The gardens are home to a koi pond, as well as families of ducks, rabbits and birds.
Woollahra
The exclusive boutique hotel-style Woollahra Manor features gracious Victorian-era heritage architecture on lush, leafy grounds. Designed to support residents with low-care needs, it offers a range of leisure and lifestyle activities, access to a wide variety of allied health practitioners, as well as easy access to Bondi Junction shopping and transport.
With a beautifully appointed dining room and several recreation lounges, there are multiple light-filled spaces to enjoy on-site. Gather with friends on one of the sunny outdoor terraces or in the gardens where you can enjoy a quiet space to read or gather with family.
Fees and Financial Information
The Australian Government subsidises a proportion of residential aged care costs depending on your own income and assets, and whether you receive an aged pension or are a self-funded retiree. Before you finalise your application, we recommend that you seek independent financial advice. Up-to-date information and government-mandated fees and rates can be found at My Aged Care. The cost of living at Montefiore Residential Care is made up of several different elements, depending on your personal financial circumstances. See our Fee Schedules and Financial Guide for specific information.
- A basic daily fee is required to be paid by all residents. This fee is set by the Australian Government.
- This fee covers the day to day living costs such as personal care, meals, cleaning, laundry, electricity etc.
- The maximum basic daily fee is 85% of the annual single basic age pension. This fee increases slightly each year in March and September.
Residents with sufficient assets are eligible to pay either an Accommodation Payment or an Accommodation Contribution. This can be paid as either a lump sum amount, knowns as a Refundable Accommodation (RAD), or as a rental style daily payment, known as a Daily Accommodation Payment (DAP), or as a combination of RAD and DAP.
Montefiore offers residents an extensive range of services that are either additional to or of a significantly higher standard than that prescribed by the Aged Care Act 2024 (the Act) and for which a Higher Everyday Living Fee (HELF) is payable by residents accessing those services.
Depending on the outcome of an income and assets assessment undertaken by Services Australia, a resident may be eligible to pay a Non-Clinical Care contribution and/or a Hotelling Contribution. The Australian Government will fully fund all clinical care, while residents with greater financial means will contribute toward the cost of non-clinical care and everyday living expenses.
Non-Clinical Care Contribution (NCCC)
This is an amount that a resident may be asked to contribute towards their non-clinical care costs such as bathing, mobility assistance and provision of lifestyle activities, depending on the outcome of an assessment of the resident’s income and assets undertaken by Services Australia. Under the provisions of the Act, the Non-Clinical Care Contribution is subject to an annual and lifetime cap.
Hotelling Contribution (HC)
This is an amount that a resident may be asked to contribute towards their daily living costs such as food, cleaning, laundry and utilities, depending on the outcome of an assessment of the resident’s income and assets undertaken by Services Australia. It ensures the true cost of hotel-style services is shared fairly across those who can afford to contribute.
Fee Schedules
How to Apply
Follow this step-by-step guide to help you understand the application process for residential care and to ensure you provide us with the information and documentation we need to process your application.
Complete an ACAT Assessment
Before you can apply for permanent or respite residential aged care support, you need a face-to-face Aged Care Assessment by an Aged Care Assessment Team (ACAT) to assess your eligibility.
You can book an ACAT appointment online at myagedcare.gov.au, by calling 1800 200 422 or through your GP.
Once your assessment is complete please provide us with your referral code and support plan given to you by the ACAT.
Please note: ACAT offices may have up to a three-month wait for appointments.
Complete a Montefiore Application Form
To ensure Montefiore can plan the right care for your needs and understand your accommodation preferences, an Application for Residency Form needs to be completed. Please contact Admissions on 02 8345 9135 or email residential@montefiore.org.au
Complete a Medical Form
The information from your GP together with the ACAT report will allow us to tailor the right care and support for you.
Please ask the GP who is most familiar with your medical history to complete the Medical Evaluation form.
Submit your forms plus any additional documents
Return your ACAT, application and medical forms to our Residential Admissions department, along with copies of any applicable Power of Attorney and/or Guardianship documents via:
Email: residential@montefiore.org.au
Post: Residential Services Department Montefiore 36 Dangar Street Randwick NSW 2031
Arrange a tour
Once your paperwork has been submitted, our team will contact you to arrange a personalised tour of the residential care campus that best suits your needs.
We will also advise you of the next steps in the application process and the appropriate Aged Care Income or Means (income & assets) Assessment form.
Submit an income or means assessment
The Government Aged Care Income or Means (income & assets) Assessment is needed to determine your permanent Daily Accommodation Payment (DAP) and the proportion the Australian Government will contribute to your accommodation costs. You can learn more about this here.
You will need to sign the completed income or means assessment form in front of a JP or solicitor and lodge it through Services Australia (Centrelink) or your financial planner. If you have previously completed this step, please provide us with the fee letter.
Attend the pre-admission assessment
Our Admissions Team will arrange a time to meet with you in person to assess which of our care units is best for you, based on your individual care needs.
Receive confirmation of admission
We will contact you to offer you a place at Montefiore Residential Care as soon as we have matched you with an available room.
If you accept, we will issue a Residential Care Agreement and make an appointment for you to come in and complete the admission paperwork.
Move into your new home
On the day of admission, a member of your care team will be there to welcome you, provide an orientation for you and your loved ones, and ensure you feel settled and supported in your new home.
Keeping our community safe during COVID-19
UPDATED 19/7/25
There are currently no COVID-19 outbreaks at Montefiore.
Montefiore has no facility or unit currently closed to visitors.
To assist with planning a visit, please read the Visitor Guidelines below.
- If you have any (non-urgent) queries about COVID-19 and Montefiore, please email covid19info@montefiore.org.au. For any urgent matters relating to a resident, please contact the relevant care manager directly.
- For the latest information and restrictions in Sydney, please visit the NSW Government website.
These guidelines have been developed referencing the NSW health advice to Residential Aged Care Facilities. Latest Advice.
For the health and safety of residents, staff and families, management thank you for your cooperation with the following during your visit.
UPDATED 9/09/24
In line with current NSW Health recommendations, we are pleased to advise that as of Tuesday 10th September visitors to Randwick, Hunters Hill and Woollahra are no longer required to wear surgical masks when visiting.
Montefiore always ensures that restrictions when visiting are the least restrictive, based on the assessed risk at the time. Visitors will be notified of the current assessed risk level (LOW or HIGH) of the site you are visiting on arrival. Each risk level has separate visitor guidelines. Where changes to visiting arrangements are made, you will be notified as soon as is practical.
Low-risk guidelines:
When respiratory viruses are circulating at a level assessed as LOW-RISK in the community and in our home, normal visiting arrangements will apply:
- Masks are not required to be worn when visiting Woollahra, Randwick or Hunters Hill facilities.
- No evidence of a negative COVID-19 RAT is required, unless visiting a COVID-19 positive resident.
- No COVID-19 check-in requirements or temperature monitoring. All visitors are still required to complete a welcome registration form upon arrival, as was protocol before COVID-19, to ensure we know who is on site if there is an emergency.
- There are no limits to the number of visitors a resident can have.
High-risk guidelines:
When respiratory viruses are circulating at a level assessed as HIGH-RISK in the community and/or in our home, the following will be implemented:
- The recommended limit for visitors will be 4 people per resident (any age) within a 24-hour period.
- Visitors will be asked to provide evidence of a negative COVID-19 Rapid Antigen test (RAT) result taken just before entry (at home or onsite).
- All visitors over 12 years of age will be required to wear a surgical mask over their nose and mouth while visiting. When a unit is in outbreak, a P2/N95 mask and/or full PPE may be required.
- Visitors can meet residents in common indoor spaces (lounges and cafe seating areas – masked at all times) in addition to outdoors and inside resident’s rooms.
- One visitor will be allowed to assist a resident during the mealtimes in the dining room, masked at all times.
- Visitors will be required to wear a mask at all times if not eating or drinking, communicating with another person who is hearing impaired, or when in a resident’s room when there are no other residents present.
- Visitors and staff will be asked to maintain social distance and limit interactions.
- Care should be taken to avoid crowding within any area of the home.
- If visiting an outbreak area, you should not visit another area which is not in outbreak.
You must not enter a residential care facility if you:
- Have Cold, Flu or COVID-19 symptoms or other acute respiratory symptoms.
- Are waiting for a COVID-19 or other respiratory pathogen test result.
- Are a close contact of a COVID-19 positive person – unless they have completed their self-isolation and testing requirements.
- All household contacts should avoid visiting high-risk settings, such as hospitals, aged or disability care facilities, or visiting people at high-risk of severe illness for at least 7 days after the last person in their house had a positive COVID-19 test. If there are extenuating compassionate reasons for visiting a high-risk setting (e.g. end of life) and you do not have symptoms of COVID-19, you should contact the unit to discuss if this can be safely arranged. Between day 7 and 14, you should limit visiting high-risk settings to further reduce the risk of spreading COVID-19.
- Have tested positive to COVID-19 in the last 7 days. Even if you are seven days clear of your diagnosis date, you should not visit until you are symptom free. Special consideration is given for the purpose of visiting a resident who is at the end of life.
Vaccination:
- Visitors are strongly encouraged to be vaccinated for COVID-19 and to receive their booster when it is due.
- Visitors are strongly encouraged to be vaccinated for seasonal influenza.
Help at Home
Our home care service has implemented stringent precautions and procedures to help protect our vulnerable clients, as well as providing additional support.
- All care staff are vaccinated according to Australian Government regulations for home care workers, and continue to use masks, gloves, sanitiser and additional PPE as required.
- Each of our Care Coordinators is working closely with their allocated carers to ensure that they complete daily health and location checks, do not work if they have attended any close or casual contact locations, and are updated on the latest precautions and procedures.
- Wherever possible, carers and clients are paired together to minimise multiple contacts.
- Universal hygiene precautions are followed by all employees, who have also received additional education and training in infection prevention and control.
- We ask clients to take the same precautions as staff. If a client or member of their household are unwell in any way or have visited a known COVID-19 hotspot location, please disclose or reschedule ahead of your appointment.
- New services have been added, including video companionship calls, and assistance with priority online shopping.
M by Montefiore
M by Montefiore has no restrictions in place.
Day Programs
The Burger Centre is now open in Randwick and Hunters Hill for in-person programs. The Burger Centre team is available by phone on 02 8345 9147 and email info@burgercentre.com.au
Since the COVID-19 crisis began, Montefiore has spent significant time and resources to ensure we are doing everything possible to protect our consumers, staff and community through this challenging time, and prepare for a potential outbreak. Below is an overview of some of the planning and precautions we have implemented:
- The Montefiore COVID-19 Management Team (MCMT), which meets daily to update our own planning and precautions, implement all NSW Public Health Unit (PHU) directives and ensure we are following the latest NSW Health guidance and information regarding cases and hotspots in NSW.
- All staff and essential contractors are undertaking a temperature check and completing a daily health declaration and annexure regarding hotspot locations.
- Supplies of Personal Protective Equipment (PPE) including masks are now in place.
- An Outbreak Management Plan has been established, overseen by the Director of Quality, Compliance & Risk. This plan covers everything from signage to infection control protocols and communications.
- Dedicated COVID-19 Care Zones are in place at each of our Residential Care sites, to be used in the event of an outbreak. If required, these zones can be activated immediately. They will be quarantined from the rest of the site, including separate staffing and equipment, increased cleaning protocols and other precautions.
- Nursing staff with previous relevant hospital experience have been selected to work in the COVID-19 Care Zones, and have received additional training to manage care of any infected residents should the need arise.
- All staff continue to receive training in the latest precautions and protocols introduced across our sites.
- An agreement with a nursing agency is in place to provide care staff should large numbers of Montefiore employees be required to self-isolate.
- Our Catering Department has contingency plans in place should replacement kitchen and dining staff be required, as well as alternative menu plans should food supplies be interrupted in the case of a more widespread community outbreak.
Frequently asked questions
From your very first interaction with us, you will experience the exceptional standards of care and commitment to excellence that has made Montefiore one of Australia’s leading aged care specialists for more than 135 years.
We welcome you as an individual – including your past experiences, family, friends, personal preferences, joys and the challenges in your life. We strive to make your Montefiore Experience as unique as you are.
As a not-for-profit organisation, Montefiore is motivated by care, not returns. That means 24-hour nursing cover, and a Residential Care staff ratio significantly higher than the industry average. We employ more than 120 allied health professionals who work to deliver holistic and personalised care.
We provide the following types of residential care:
- High Care: For physically dependent people requiring a higher level of clinical and nursing care.
- Low Care: For those people who require some assistance with daily activities.
- Dementia Care: For those people living with dementia and other cognitive impairments that require a secure and caring environment.
- Respite Care (short-term accomodation and care): In times of need following an acute illness or injury, or to give a primary carer respite.
Go to Our Locations for more information about the types of residential care available at each of our campuses.
You’ll find an explanation of our fees under Fee Schedules.
Yes, we offer short term care for a minimum of 2 weeks at all our residential care facilities, subject to availability. The Australian Government provides compensation for up to 63 days per financial year for respite care. This can be taken all at once or over several visits. You will need to complete an ACAT Assessment which includes your eligibility for respite care (see overview of an ACAT assessment in the question below).
Before you can apply for respite or permanent aged care in NSW, you will need to have an assessment from your local care assessment team – known as an ACAT assessment. This confirms the level of support currently required and defines the personal care plan for your provider. To organise your ACAT, go to myagedcare.gov.au or call 1800 200 422.
Enduring Power of Attorney and Enduring Guardianship may be arranged through your solicitor. Together they allow your authorised representative to make financial and medical decisions on your behalf if you are unable to do so, as well as allowing them to sign any necessary documentation on your behalf.
Yes, certainly. Montefiore provides registered nursing care but not direct medical care, so residents may either continue to see their own General Practitioner, or we can provide contact details for several GPs who can visit you at Montefiore as needed. It is the responsibility of the resident or their representative to manage their own GP relationship and medical communications.
Yes, absolutely. The Government allows permanent residential care consumers to spend up to 52 nights per year away from the facility without it affecting your permanent status.
Yes, we would like you to make your room feel like home. Many residents bring a favourite chair, cabinet, pictures and ornaments. We provide electrically operated beds that are required for your safety, care and wellbeing. Please note all furniture needs to be assessed for safety by our Occupational Therapy team.
Yes, Montefiore welcomes residents from diverse cultural and spiritual backgrounds. Montefiore Residential Care operates according to a Jewish ethos. In communal areas and dining facilities, Jewish customs are observed, and kosher food is served. Our dedicated Spiritual and Cultural department will work with you to support your personal religious practices in your own room.
Montefiore has a large range of allied health services available to our residents, from occupational therapy and physical therapy, to creative therapy, dietetics and more.
